Refund and Returns Policy

Overview

We want you to be happy with your Framique order. If something is not right, this page explains how returns, refunds, and exchanges work. This policy applies to orders shipped and delivered within India.

Return eligibility

To be eligible for a return, your item must meet all of the following:

• The return request is made within 7 days of the delivery date
• The item is unused, undamaged, and in its original condition
• The item is returned in its original packaging, with all tags and accessories included
• You have proof of purchase, such as your order number or confirmation email

Once we receive and inspect your return, we will let you know by email whether it has been approved.

Non-returnable items

Because many of our products are handcrafted or made to order, the following items cannot be returned unless they arrive damaged or defective:

• Personalized or custom-made frames and gifts, made specifically for your order
• Items marked as final sale at the time of purchase
• Products that show signs of use, damage caused after delivery, or missing original packaging

Damaged or defective items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery at support@framique.in with your order number and clear photos or a short unboxing video showing the issue. We will arrange a free replacement or a full refund for verified cases, at no additional cost to you.

How to start a return

• Go to My Account > Orders, find the relevant order, and view its details, or simply email us directly
• Write to support@framique.in with your order number and the reason for the return
• Our team will confirm eligibility and share the return instructions, including the return address
• Pack the item securely in its original packaging and hand it over to the courier as instructed

Return shipping

If your item arrived damaged, defective, or incorrect, we cover the cost of return shipping. If you are returning an item for any other reason, such as a change of mind, the cost of return shipping is your responsibility unless we state otherwise at the time.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are initiated within 3 to 5 business days.

• Payments made via UPI, cards, or netbanking are refunded to the original payment method through Razorpay, and typically reflect within 5 to 7 business days depending on your bank
• Cash on Delivery orders are refunded via bank transfer or UPI to an account you provide

Shipping charges, where applicable, are non-refundable except in cases of damaged, defective, or incorrect items.

Exchanges

If you would like a different design, size, or variant, the simplest way is to return the original item for a refund and place a new order. If the item you received is damaged or defective, we are happy to send a direct replacement instead of a refund, just let us know your preference when you contact us.

Order cancellations

You can cancel your order for a full refund as long as it has not yet been dispatched. Once an order has shipped, it can no longer be cancelled, but you may return it after delivery following the process above. To cancel an order, contact us as soon as possible at support@framique.in with your order number.