Shipping Policy

Overview

This Shipping Policy explains how we pack, dispatch, and deliver your order once it is placed on framique.in. Every piece is handcrafted and carefully packed before it leaves us, so please allow a little extra time for your order to be prepared with care.

Where we ship

We currently ship to addresses across India only. We are not able to process international orders or ship outside India at this time. If your delivery pin code falls in a remote or restricted serviceable area, our courier partner may take a little longer, or in rare cases may be unable to deliver, in which case our team will contact you.

Processing time

Orders are handcrafted and quality-checked before they are packed, so please allow 2 to 3 business days for your order to be processed and dispatched. Orders placed on weekends or public holidays are processed on the next business day. During sale periods or festive seasons, processing may take slightly longer, we will always try to keep you updated if there is a delay.

Delivery time

Once dispatched, most orders are delivered within 4 to 6 business days, depending on your location. Combined with processing time, you can expect your order to arrive within about a week of placing it.

These are estimates, not guarantees, and actual delivery times can vary due to courier network conditions, weather, or local disruptions.

Shipping charges

Shipping is free on all orders above ₹199. For orders below this amount, a nominal shipping charge is calculated and shown at checkout before you place your order, so you will always know the exact cost before you pay.

Cash on Delivery

Cash on Delivery (COD) is available for eligible pin codes across India. Availability is checked automatically at checkout based on your delivery address. If COD is not available for your location, you can still complete your order using UPI, cards, or netbanking through Razorpay.

Order tracking

Once your order is dispatched, you will receive an email with your tracking details. You can also view your order status anytime from My Account > Orders.

Delays & failed delivery

Occasionally, deliveries can be delayed due to courier network issues, weather, regional disruptions, or an incomplete or incorrect address. If our courier partner is unable to deliver your order after a reasonable number of attempts, it may be returned to us, in which case we will contact you to arrange re-delivery or a refund, minus any return shipping cost where applicable.

Please make sure your address and phone number are accurate and complete at checkout to avoid delivery issues.